GGC99 Privacy Policy – How We Protect the Personal Data of Malaysian Members

This Privacy Policy is issued by GGC99 ("GGC99", "We", "Platform") and applies to all users and registered members of the GGC99 platform accessible via ggc99.best. This Policy outlines our privacy practices regarding the collection, use, storage and protection of your personal data as a user of our Malaysia online casino platform.

GGC99 is an online gambling platform offering baccarat, Live Casino, table games, slots, Sports Betting, e-sports, and a wide range of other games to members across Malaysia. In operating this platform, GGC99 collects and processes certain member personal data for purposes including account management, financial transaction processing, security, legal compliance, and service improvement.

We are committed to ensuring that every piece of data you share with GGC99 is handled responsibly, stored securely, and used only for legitimate, stated purposes. We do not sell, rent, or share your personal data for third-party commercial purposes without your explicit consent.

This Privacy Policy should be read together with GGC99's Terms & Conditions and our Responsible Gaming Guide, all of which form a comprehensive agreement between you and GGC99. The latest update date of this Privacy Policy is displayed at the top of this page.

GGC99 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data we may collect:

GGC99 collects your personal data through several key channels:

• Account registration: When you register a new GGC99 account, you provide identity and contact information directly through our platform's registration form.
• KYC verification: During the identity verification process, you may be asked to upload documents such as your MyKad or bank statement. Data from these documents is processed for compliance purposes only.
• Financial transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks or FPX, transaction details are automatically recorded in GGC99's system.
• Platform usage: GGC99's systems automatically record your activity on the platform – games played, bets placed, session times and duration, and your navigation patterns within the platform.
• Cookies and web technologies: The GGC99 platform uses cookies and similar technologies to collect technical and usage data when you browse our website.
• Support communications: When you contact the GGC99 customer support team via live chat, email, or any other channel, the content of that communication is recorded for quality assurance and record-keeping purposes.
• Authorised third parties: In certain cases, GGC99 may receive personal data from payment gateways or identity service providers we work with, subject to valid data-sharing agreements.

GGC99 uses the personal data collected for the following purposes, all of which are lawful and directly related to the provision of our Malaysian online casino platform services:

• Account management and verification: To create, verify, and manage your GGC99 account, including KYC checks to confirm that your identity and age meet our eligibility requirements.
• Financial transaction processing: Processing deposits in Malaysian Ringgit (RM) and withdrawals via your chosen payment method, while maintaining accurate transaction records.
• Gaming service provision: Allows you to access and play all games on GGC99 – baccarat, Live Casino, slots, table games, e-sports and Sports Betting.
• Security and fraud detection: Monitoring account activity to detect and prevent fraud, money laundering, hacking attempts, and other suspicious activity that could harm you or the platform.
• Legal compliance: To fulfil GGC99's obligations under applicable laws including anti-money laundering (AML) requirements, know your customer (KYC) obligations and any directives from lawful authorities.
• Communication and customer support: Sending transaction notifications, account security updates, platform announcements, and responses to customer support enquiries in Bahasa Melayu.
• Marketing (with consent): Sending you promotional information, bonus offers and the latest GGC99 updates if you have agreed to receive marketing communications.
• Platform improvement: Analyzing aggregated usage patterns to understand how the GGC99 platform is used and identify areas for improvement to enhance the overall member experience.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support using available responsible gambling tools.

GGC99 does not sell your personal data to any third party for commercial purposes. However, there are specific situations where GGC99 needs to share your data with certain parties in order for the platform to operate properly:

• Payment service providers: Payment gateways and e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) receive transaction information required to process your deposits and withdrawals. These providers are subject to their own privacy policies and security standards.
• Game software providers: Game providers such as Evolution Gaming, Pragmatic Play, Playtech and others may receive the minimum session data required to operate games correctly. They do not receive your full identity information.
• Infrastructure service providers: Companies that provide server hosting, cloud computing, and technical infrastructure for the GGC99 platform. These providers are prohibited from accessing or using your data for any purpose other than technical support.
• Identity verification services: Third-party KYC service providers that assist GGC99 in verifying member identity and age as part of the mandatory verification process.
• Lawful authorities: GGC99 will disclose personal data to government authorities, police, courts or law enforcement bodies if required by law or a valid court order.
• Business transfers: In the event of a company merger, acquisition, or asset sale, member personal data may be transferred as part of the business assets, subject to appropriate notice being given to members.

All third parties who receive data from GGC99 are bound by data protection agreements that require them to handle your data to security and confidentiality standards equivalent to those upheld by GGC99 itself.

GGC99 continually invests in security infrastructure and practices to protect the personal data of our Malaysian members. Below are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and GGC99 servers are encrypted using 256-bit SSL protocol – the same security standard used by major Malaysian banks such as Maybank and CIMB.
• Data encryption at rest: Sensitive data stored in GGC99's databases, including identity information and financial details, is encrypted using robust encryption algorithms.
• Strict access controls: Only GGC99 staff who require access to specific data in order to perform their duties are permitted to do so. Access is governed through a role-based permissions system.
• 24/7 Monitoring: GGC99's systems are continuously monitored by our security team to detect intrusion attempts, unauthorised access, and suspicious activity anomalies.
• Regular security testing: GGC99 conducts regular penetration testing and security audits by independent third parties to identify and patch vulnerabilities before they can be exploited.
• Incident response protocol: GGC99 has clear procedures in place to respond to any personal data security breaches, including member notification procedures where affected members need to be informed.

GGC99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary by data type:

• Active account data: For as long as your GGC99 account remains active, all associated personal data is retained to enable continued access to the platform.
• Data following account closure: When an account is closed at your request or terminated by GGC99, core identity data and transaction records are retained for a minimum of 5 years to meet anti-money laundering compliance and audit requirements.
• Financial transaction records: All deposit, withdrawal, and financial activity records in Ringgit Malaysia (RM) are retained for 7 years in accordance with applicable Malaysian financial regulations.
• Game history data: Game session records and betting history are retained for a minimum of 3 years for dispute resolution and responsible gaming compliance purposes.
• Support communication data: Customer support chat records and emails are retained for 2 years for service quality purposes and the resolution of any complaints that may arise.
• Technical logs: Access logs and security logs are retained for 12 months for fraud detection and platform security purposes.

Once the retention period has lapsed and there is no legal requirement to keep the data, GGC99 will securely delete or anonymise your personal data.

As a GGC99 member and data subject, you have several rights regarding the personal data we handle. GGC99 is committed to respecting and facilitating the exercise of these rights:

• Right to access: You have the right to request a copy of the personal data GGC99 holds about you. Data access requests can be submitted through customer support and will be processed within 30 days.
• Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction. You can update much of your information directly from your account panel; for other changes, please contact GGC99 support.
• Right to erasure: Under certain circumstances, you have the right to request GGC99 to delete your personal data. Please note that this right may be limited by GGC99's legal obligations to retain certain records.
• Right to restrict processing: You have the right to request that GGC99 restrict how we process your data in certain situations, such as while a dispute about data accuracy is ongoing.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Unsubscribe requests will be processed within 10 business days.
• Right to data portability: You have the right to request GGC99 to provide your personal data in a machine-readable format so that it can be transferred to another service provider, subject to technical feasibility.

To exercise any of the rights above, please contact the GGC99 customer support team via live chat or email at support@ggc99.best, specifying the right you wish to exercise along with any relevant details. GGC99 may require additional identity verification before processing any request relating to personal data.

The GGC99 platform uses cookies and similar web tracking technologies to enhance user experience, maintain security and analyse platform usage. The following types of cookies are used:

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the GGC99 platform. For more information on managing cookies in your web browser, refer to your browser's help documentation.

GGC99 takes child protection extremely seriously. The GGC99 platform is an online gambling service that is for individuals aged 18 and above only. We do not provide services to minors and do not knowingly collect any personal data from individuals under the age of 18.

Steps GGC99 takes to protect children:

• All account applicants are required to confirm they are 18 years of age or older at the time of registration
• Strict KYC checks are carried out to verify age before a first withdrawal is approved
• Any account suspected of belonging to an underage individual will be suspended immediately pending investigation
• GGC99 does not advertise its platform to minors through any channel

If you believe GGC99 has inadvertently collected data from a minor, please contact us immediately at support@ggc99.best. We will take prompt action to delete the data and close the account in question.

GGC99 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or technologies we use. The latest version of the Privacy Policy is always available on this page, with the most recent update date displayed at the top of the document.

When we make significant changes to how we process your personal data, GGC99 will endeavour to give you reasonable notice through:

• In-platform notification upon next login
• Email to the address registered on your account
• Clear notice displayed on the platform's main page

Continued use of the GGC99 platform after a revised Privacy Policy takes effect will be considered acceptance of the new terms. If you do not agree with any changes, you have the right to close your GGC99 account by contacting our customer support team.

We encourage you to review this Privacy Policy periodically to stay informed about how GGC99 protects your information.

If you have any questions, concerns or complaints about how GGC99 handles your personal data, our team is ready to help. You can reach us through the following channels:

• Live Chat: Available 24/7 directly within the GGC99 platform – the fastest way to get an immediate response on data privacy matters
• Email: support@ggc99.best – typical response time within 4 hours, suitable for more detailed privacy enquiries
• Language of communication: All support channels are available in both Bahasa Melayu and English

For official requests relating to personal data — such as data access, correction, or deletion — please clearly state the type of request and include the identification information required for identity verification. GGC99 will process official data requests within 30 working days.

For information regarding the platform's terms of use, please refer to GGC99 Terms & Conditions. For guidance on responsible gambling and self-control tools, visit the GGC99 Responsible Gaming.